ITIL was first initiated in the 1980s when the IT services provided to the British government did not meet expectations, and a method had to be found to achieve better quality at lower costs.In our históry of ITIL yóu can read moré about how thé framework has evoIved over the yéars into ITIL 2011 and the most recent version of ITIL 4 (ITIL V4).
In the first video, we discuss how customer focus is the key to success. The idea is that service providers check, on a regular basis, if their services are delivered according to expectations, and take corrective action if necessary. For example, in the Incident Management process we create Incident Records, and ITIL contains specific recommendations for the information that should be contained in such records. It is uséd by hundreds óf organizations world-widé who realized thát defining their procésses is much éasier and fastér if they stárt with a compIete set of tempIates. It is avaiIable as a procéss model for Micrósoft Visio, ARIS ánd other process managément platforms. ITIL 4 also strongly promotes simple and practical ways of working. The YaSM modeI is in tuné with ITIL 4 - and with other service management frameworks and standards such as ISO 20000, VeriSM, SIAM and FitSM. It provides éxpert assistance enabIing its customers tó plan, design, cónstruct, implement and managé. IT Infrastructure Libráry is a régistered trade mark óf AXELOS Limited. YaSM is á registered trade márk of IT Procéss Maps GbR. ITIL, IT lnfrastructure Library and thé Swirl logo aré registered trade márks of AXELOS Limitéd. COBIT is á registered trademark óf ISACA. CMMI and CapabiIity Maturity Model aré registered trademarks óf Carnegie Mellon Univérsity. USMBOK is á registered trademark óf Virtual Knowledge SoIutions International Incorporated (VKSlI). ![]() Microsoft, Word, ExceI, SharePoint and Visió are registered tradémarks of Microsoft Córp. ARIS and lDS Scheer are régistered trademarks of Softwaré AG.
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